About the Role
We're looking for a customer-focused intern to join our Support and QA team. You'll help customers solve problems, test our products, and ensure quality across all our WordPress plugins.
This is a 6-month internship program with the possibility of a full-time position based on performance.
What You'll Do
- Respond to customer support tickets via email and chat
- Test new features and identify bugs
- Document issues and create detailed bug reports
- Help maintain and update documentation
- Perform regression testing on plugin updates
- Assist in creating test cases and scenarios
- Collaborate with developers to resolve issues
What We're Looking For
- Excellent written and verbal communication skills
- Basic understanding of WordPress
- Patient and empathetic approach to customer service
- Attention to detail and analytical mindset
- Ability to reproduce and document bugs
- Good problem-solving skills
- Willingness to learn technical concepts
Nice to Have
- Previous customer support experience
- Experience with WordPress plugins
- Knowledge of QA methodologies
- Familiarity with bug tracking tools
- Basic HTML/CSS knowledge
What You'll Learn
Customer Support
Professional customer service and communication
Quality Assurance
Testing methodologies and bug tracking
WordPress Expertise
Deep understanding of WordPress ecosystem
Documentation
Technical writing and documentation skills
