About the Role
We're seeking an experienced Support & QA Lead to manage our customer support operations and quality assurance processes. You'll lead a team, ensure customer satisfaction, and maintain product excellence.
Key Responsibilities
- Lead and manage support team
- Develop QA strategies and processes
- Handle escalated customer issues
- Create and maintain documentation
- Analyze support metrics and KPIs
- Implement quality assurance protocols
- Train and mentor team members
Required Qualifications
- 3+ years in customer support/QA leadership
- Strong WordPress technical knowledge
- Experience managing support teams
- Excellent communication skills
- QA methodologies expertise
- Data-driven decision making
- Process optimization experience
